These conditions apply to all retail sales transactions between Paeonia Floral and any person, firm or company ("the Purchaser") placing an order with Paeonia Floral for supply of any goods ("the Goods"). Paeonia Floral, by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Paeonia Floral's retail website and on the sole basis of the terms and conditions of Paeonia Floral stated herein.


All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling. The price does not include the delivery of the order to the Purchaser, This is an additional cost, automatically added at the checkout unless otherwise stated.

Secure Payments

Paeonia Floral provides a secure payment system by utilising the services of PayPal and global payments for all online payments. The security of your information, transactions, and money is very important to us and is a top priority. All confidential information is encrypted.


We currently only accept orders and delivery to UK mainland addresses. Paeonia Floral will make every effort to dispatch orders within 3 working days of receipt. Due to the nature of some of our besoke products, designs and deliveries can take a minimum of 5 working days, these products have information regarding expected delivery times. Should there be any extended delays Paeonia Floral will contact the purchaser. The standard postage and packaging delivery charges listed on the website include a 2 - 5 working day delivery service within the United Kingdom (England, Scotland, Wales and Northern Ireland).

Standard delivery cost is £2.99 per order and is automatically added at the checkout.

Due to the nature of some of our products 24 hour next day delivery is required and is charged at £9.99 per item. This is automatically added to the total at the checkout. Royal Mail will attempt to deliver the parcel or leave it in a safe location, please be advised that we cannot hold responsibility for any issues ocurring due to failed or late deliveries.

Local Delivery Areas

We offer a local delivery option priced at £3.95 for a wide range of areas between Leek and Newcastle-under-Lyme, this includes (but not limited to) Barlaston, Basford, Bentilee, Biddulph Moor, Blackshaw Moor, Bottomhouse, Bradwell, Burslem, Butterton, Cheddleton, Chesterton, Cobridge, Consall, Cross Heath, Dresden, Endon, Euturia, Fenton, Ford, Hartshill, Hanley, Ipstones, Joiner Square, Leek, Leekbrook, Lightwood, Longton, May Bank, Middleport, Milton, Newcastle-under-Lyme, Penkull, Upper Elkstone, Onecote, Shelton, Stanley, Stockton Brook, Trentham, Trent Vale, Tunstall, Upper Hulme, Westlands, Winkhill, Wolstanton.

If you are unsure if your area qualifies for our local delivery option please contact Paeonia Floral by calling 01538 528153 or 07864838752.

Should the purchaser select the local delivery option for an area that does not qualify, Paeonia Floral will make every effort to contact the purchaser to discuss available options, we regret that if we are unable to get in contact we may have to cancel the order, the purchaser will be notified of this via email and a full refund will be issued.

Your Right To Cancel

You have a right to cancel your entire order by contacting Paeonia Floral before items are dispatched and receive a refund of all charges including delivery payments. We regret that dispatched orders and fresh flower orders cannot be cancelled.

Returns Policy

If you are not entirely happy with the products that you have chosen you may contact us within 14 days to arrange a return, you must then return them to us within 14 days. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unopened and with the original packaging. Return of an item is at your own cost unless the item is faulty. A redelivery charge (at our standard rates) will apply to all items returned for exchange.

Fresh flowers and bespoke items are excluded from our returns policy. These items can only be returned in accordance with your legal rights.

Wrong Items

We apologise if a wrong item has been dispatched, we will endeavor to dispatch the correct items as soon as possible. Please use the contact page on our website to get in touch as soon as possible so that we can offer a suitable arrangement.

Our Returns Address

Alice Home
16 - 18 Getliffes Yard
Derby Street
Staffordshire Moorlands
ST13 6HU

Damaged Or Faulty Goods

In the unfortunate incidence of the goods arriving damaged, or are found to be faulty, the Purchaser should contact Paeonia Floral within three days of receipt of Goods. Damaged Goods must be returned to Paeonia Floral, 16 - 18 Getliffes Yard, Derby Street, Leek, Staffordshire Moorlands, ST13 6HU, suitably packaged with the original invoice. Paeonia Floral will replace or refund the items concerned.

Fresh Flower Variations

The bouquet images displayed on our retail website are for examples only, due to flower availability, the actual design may vary. The arrangement will always follow the specific theme and be constructed to the relevant cost and size. Please use the contact page to inform us of any specific requests.

Product Variations

Some of the products that we stock are naturally handmade, product colour, texture, shape and sizes may vary slightly from time. Such variation is completely normal due to the natural processes and ingredients used to create the products.

Complaints And Customer Service

We pride ourselves on quality and customer service and we are very proud of our products, in the unlikely event of a complaint The Purchaser should inform Alice Home immediately by contacting 01538 528153, or emailing Leanne@PaeoniaFloral.co.uk with the subject line "complaint". Paeonia Floral take all complaints seriously and will deal with any that arise as quickly as possible.

The above email address and telephone number can also be used to contact our customer service team, we are always happy to help. Paeonia Floral customer service team are available from 10:00am to 4:30pm, Tuesday to Friday and 10:00am to 5:30pm on Saturdays.

Product Variations

While Paeonia Floral uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Paeonia Floral will not be responsible for any errors or omissions or for the results arising from the use of such information. While Paeonia Floral takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Paeonia Floral will not be responsible nor liable for your use of any other websites which you may access via links within this website. Paeonia Floral does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Paeonia Floral. The entire liability of Paeonia Floral or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Paeonia Floral will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Paeonia Floral may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Paeonia Floral.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright And Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark Paeonia Floral or their respective owners. All rights reserved. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Paeonia Floral.
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.


These Terms and Conditions and your use of our website are governed by UK law and you agree to submit to the non-exclusive jurisdiction of the UK court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.